A manufacturer wanted more patients to complete their first infusion and stay on treatment. Starting an infusion involves many steps, including patient engagement, logistics, and site readiness. A gap at any one of them can delay or end therapy.
PRO added a dedicated clinical navigator to the manufacturer's patient support program. Navigators provided education, reminders, and caregiver support from the first conversation. They coordinated with infusion sites on logistics from site readiness through the first infusion and ongoing visits and routed any clinical questions to the patient's care team.
Once the clinical navigators were in place, treatment starts more than tripled – growing from 20% of patients to over 70%. Adherence grew from 10% to a steady state of 86%.
Patients who know what to expect and feel supported are better prepared to begin and continue therapy. PRO’s clinical navigators can be paired with site-level coordination when a program calls for it.
Learn more about our Adherence & Engagement services.