Patient resources from
PRO-spectus Health Solutions.
The notices, instructions and policies that accompany your prescription. Every document on this page is available to download and print at any time.
Start here
Your Welcome Guide explains what to expect from the pharmacy, how to reach a pharmacist, and what each of the other documents on this page covers.
- Pharmacy
- PRO-spectus Health Solutions
- Questions about a document
- 877-877-5321
- Documents last reviewed
- June 1, 2026
Your rights and privacy
2 documents-
Patient Rights & Responsibilities
What you can expect from PHS as a patient, and what we ask of you in return.
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Declaración de Derechos y Responsabilidades del Paciente
Lo que puede esperar de PHS como paciente y lo que le pedimos a cambio.
Delivery, Product Counseling, and Feedback
8 documents-
Delivery Issue Reporting Guide
What to check when your package arrives, and who to call if it is late, damaged, missing or arrived at the wrong temperature.
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Guía de Reporte de Problemas de Entrega
Qué revisar cuando llegue su paquete y a quién llamar si llega tarde, dañado, incompleto o a una temperatura incorrecta.
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TX Pharmacy Notice of Counseling / Aviso de Consulta Farmacéutica de Texas
Your right to speak with a pharmacist about your prescription, with our hours and toll-free number. In English and Spanish.
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How to File a Complaint / Cómo presentar una queja
How to file a complaint about pharmacy services with the Texas State Board of Pharmacy, online or by mail. In English and Spanish.
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Notice of Privacy Practices
How your health information may be used and shared, your privacy rights, and how to file a privacy complaint.
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Aviso de Prácticas de Privacidad
Cómo puede usarse y divulgarse su información de salud, sus derechos de privacidad y cómo presentar una queja.
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PHS Patient Satisfaction Survey
A two-minute survey about your experience with our pharmacy. Complete it on paper or online using the link inside.
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Inserto de la encuesta de satisfacción del paciente del PHS
Una encuesta de dos minutos sobre su experiencia con nuestra farmacia. Complétela en papel o en línea con el enlace incluido.