HUB Services
A patient's path to therapy crosses providers, payers, and distributors long before it reaches them.
We align every stage of that journey, from enrollment through ongoing support, so nothing falls through the cracks.
One Team. Every Step Connected.
We align patients, providers, and distributors through one workflow, from intake and enrollment through benefit investigation, access resolution, affordability, fulfillment, and ongoing support. Connected handoffs keep cases moving and spare patients from repeating their story.
AVA, our AI-assisted case authorization platform, gives our team real-time case visibility and flags authorizations that need attention before they stall.
Full Service, Hybrid, or Internal: One Partner for Every Model
Your hub should fit how your organization already works, not the other way around. We support three models, and you can move between them as your program changes.
Full Service: We run your program end to end, benefit investigation, prior authorization, affordability, adherence, and appeals, so your internal team can stay focused on sales, marketing, and clinical strategy.
Hybrid: Your team and ours work side by side on shared cases. We take on the services that benefit from scale and specialization, while your team keeps the relationships and workflows it already does well.
Flexible Support for Internal Hubs: If you have already built an internal hub, we support it rather than replace it, providing overflow staffing, specialized expertise, or technology to fill specific gaps as your program scales.
Proven, Patient-First Outcomes
- 92%+ first pass prior authorization approval rate
- 98% prior authorization approval rate maintained at scale
- 85%+ success rate on first-pass appeals
- 225+ payer medical policy wins
- <20 seconds to answer a call, with same-day outreach
- 95%+ referral-to-fill conversion rate
- 98%+ staff retention ensures continuity for all stakeholders
Success Stories
Buy and Bill Volume Grows 254% in Two Years With Access Support
How PRO-spectus access teams aligned coding, coverage, and payment for a new buy and bill channel, growing volume 190% in Year 3 and 254% in Year 4.
Read Article
Patient Access, Built Around Every Patient and Every Case
What is a patient access hub?
A hub is the team and system that manages everything between a written prescription and a patient taking their first dose, and staying on therapy after that. It typically covers benefit verification, prior authorization, affordability support, adherence outreach, and appeals.
What is the difference between a full service, hybrid, and internal hub?
A full service hub means PRO-spectus manages the entire process on your behalf. A hybrid hub splits the work: you keep the pieces that make sense for your team, and we take on the rest. An internal hub means your organization has already built the team in house, and we provide flexible support, whether that is staffing, expertise, or technology, where you need it.
How do I know which model is right for my program?
It depends on your internal capacity, how many products you are launching, and how much control you want over day-to-day patient interactions. We will walk through your program with you and recommend a starting point, with the option to shift models as your needs change.
Can we change hub models after launch?
Yes. Programs often start in one model and shift as volume, headcount, or strategy changes. Because our team and technology support all three models, the transition does not require starting over.
What role does technology play in the process?
Case authorizations run through AVA, our AI-assisted case authorization platform, which gives your team real-time visibility into every case and flags the ones that need attention before they stall, rather than waiting for a monthly report.
Do you support both pharmacy and medical benefit products?
Yes. We manage access for products covered under the pharmacy benefit, the medical benefit, or both, so device, diagnostics, and dual benefit biopharma products get the same level of support as traditional specialty pharmacy products.
